Zapelle Returns Policy

It's simple, if you're not happy, we're not happy. Making you look your best is our mission. That's why Zapelle offers you a hassle-free returns policy.

RETURNS

All returns packages must be received by us within 30 days from the date of delivery (as recorded by the shipping provider). All returned items must be in their original condition with all hang tags and labels attached. Any items returned in any other condition will not be eligible for return or exchange (ie., deodorant stains, pet hair, pet stains, rips/tears). We recommend that you send your returns via an insured carrier. Zapelle will not be responsible for lost returns.

For your refund, you can choose :

Money-back option - Refunds will be processed on the credit card used for the original purchase, and are processed within 7 business days of receipt at our facility. Kindly note that fees for shipping and customization will not be refunded.

or

Gift certificate option - for the item value plus 20% more
For example, if you order something worth $50, you will get a gift card worth $60, valid for 12 months from the date of issue.

Our motive is twofold:

- A way for us to take responsibility for not meeting your initial expectations.
- To give you the opportunity to order again so that we can try and delight you the next time!

Please note that shipping and customization charges for returns are non-refundable.

For orders purchased with a Gift Card, the credit will be applied to the gift card or a new gift card will be issued. However, such re-issues will not be processed more than once.

Return of Overstock / items purchased on discount or special offer will only be refunded in the form of a gift certificate (valid for one year) for the value of the purchase price less shipping and customizing fees. Please note that the 20% bonus does not apply to these returns.

For returns made between 31 and 60 days of receipt, you will be eligible for a refund in the form of a gift certificate (valid for one year) for the value of the purchase price less customizing and shipping fees. Please note that the 20% bonus does not apply for these returns.

Returns will not be accepted for refunds after 60 days from the date you receive the order. You have the option of taking it back with shipping paid for by you within a month of return.

The Returns Policy applies only to destinations in the USA and Canada.

Packing and shipping your return:

Place your completed Merchandise Return Form and the return(s) in a secure package. Zapelle is not responsible for items damaged or lost in transit. Mail your item(s) by USPS using the included Merchandise Return Label.

Click here to find your nearest USPS location - http://usps.whitepages.com/post_office

Zapelle Returns Center
MOOD INDIA
704 228th Ave NE #932
Sammamish, WA 98074
USA

Any postage over $6.50 incurred for sending your return as per the above mode, will be refunded to you in the form of a gift certificate. Only our US customers are eligible for this refund. If you wish to ship through other service providers, we will not be able to reimburse the difference in return shipping. Returns from Canada can be sent through Canadian post. Return shipping charges from Canada to our Returns Center in the US will not be eligible for a refund.

*conditions apply


NEED ASSISTANCE?
Customer Service is happy to help!
Call Tollfree 1 855 ESH AKTI (855 374 2584) MON - FRI 8.00 am to 4.00 pm PST
Email us at : gina@Zapelle.com

Customer Service

Contact Us |

Please check...

Send Enquiry

Your message has been received and we will do our best to reply as soon as possible.
A member of our Customer Service team will be contact you within the next 24 hours.
If you need more immediate assistance, please feel free to contact us via telephone at 1 855 ESH AKTI (855 374 2584)toll free or you can click here to chat live with one of our representatives (MON, TUE, THU, FRI, SAT 8.00 am to 4.00 pm PST).
Live Chat | Shipping | Returns | Size Chart
Click to Verify - This site has chosen a VeriSign SSL Certificate to improve Web site security This site protected by Trustwave's Trusted Commerce program